Policies
This page provides our policies for customers to review. Please reading them carefully.
Return & Refund Policy
NDOLPHIN ARTS wants you to love our products and consider carefully when you order.
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RETURN:
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**Only possible to return or exchange if you have received a product that is in anything other than a pristine condition.(Paintings and Digital file products are NOT included)
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Although we and our delivery partners do our best, a small percentage of orders do sustain damage during transport. If this happens to you, rest assured we will make things right.
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Please kindly share your issues with us by email (ddolphinryu@gmail.com) with the following information:
1. Take photos of the damaged products.
2. Write a brief description of the issue.
3. We will arrange for a replacement or refund or send the same one again if it's possible.
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You have 7 calendar days to return an item from the date you received.
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All items must be returned in an unused condition, in their original packaging, with your order number and contact details for a full refund.
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Only items that have been purchased directly from our shop would be eligible to return.
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Please retain the proof of postage as we cannot be held responsible for parcels lost in transit.
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How to make a return:
1. Please include your proof of purchase in your package of returned items. Please pack them well!
2. Send me an email(ddolphinryu@gmail.com) including the following information: your name, email, contact number, the product you purchased.
I will then provide you with the address for the return/exchange
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Refund:
1. Yon can receive a full refund if you cancel at least 24 hours before payment. Refunds are not possible after 24 hours. Refund processing may take 3-5 business days.
2. Refunds are not available for simply changing your mind.
3. Products must be returned to us in the same condition to qualify for a refund.
4. For items damaged during shipping, you must provide photo evidence. After verification, only the price of the product will be refunded.
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*All products on SALE and Original Paintings are NOT eligible for return, refund, exchange.
Shipping Policy
BC & Alberta rates
Order value $0.00 - $69.99 : $18
*$70 and up : Free shipping
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SK, MB, YT rates
Order value $0.00 - $99.99 : $23
*$100 and up : Free shipping
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ON, QC, NL, NB, NS, PEI rates
Order value $0.00 - $139.99 : $28
*$120 and up : Free shipping
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NWT & NU rates
Order value $0.00 - $139.99 : $28
*$120 and up : Free shipping
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USA rates
Order value $Any : $30
*$200 and up : Free shipping
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INTERNATIONAL rates
Order value $0.00-$99. 99 : $35
*$300 and up : Free shipping
*Currently only available in Japan, Singapore, South Korea, Taiwan, Thailand, Vietnam
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Estimated Shipping Times(Standard):
Avg. 2-4 weeks, based on postal service.
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*Possible to charge extra shipping fee: Oversize & Overweight items
*Some areas such as Mountains or islands where mail cannot be sent.
*Shipment delays can happen. If the shipment delays more than the specified period, we will notify you by email.
*Tracking your order:
A shipment notification will be emailed with tracking information from Canada post, UPS or Fedex. For any issues, please contact us.​​
Privacy Policy
NDOLPHIN ARTS Privacy Policy. Last updated: 2024-11-05
This Privacy Policy describes how NDOLPHIN ARTS (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.ndolphinarts.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
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Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
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How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
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What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
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Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
through the Services...Omitted here. If needed, please contact us (ddolphinryu@gmail.com) we will send the full information to you.
Terms of Service
OVERVIEW
This website is operated by NDOLPHIN ARTS. Throughout the site, the terms “we”, “us” and “our” refer to NDOLPHIN ARTS. NDOLPHIN ARTS offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site...Omitted here. If needed, please contact us (ddolphinryu@gmail.com) we will send the full information to you.